If you really want to thrive in the short-term rental industry and make Airbnb income, you have to create a first-class customer experience. This counts for every single guest as your reputation is always at risk. Therefore, each time you need to deliver the ultimate experience for all your Airbnb guests. Just like your guests are embarking on a journey, as their Airbnb host you also need to embark on a journey – the flawless customer journey. During this journey, your guests will have several interactions with you and it is your responsibility as host to ensure that each interaction is perfect.
So, to ensure a smooth ride for everyone, implement the following tips. These handy tips will, without doubt, impress any guest.
Include Well-written Descriptions Of Your Listing
Your customer journey in fact already starts before the guests arrive. It all starts with the listing that you have written for your property. When you write a listing, ensure that it has all the info including a complete list of all the amenities that your property boasts. Describe even the most minute features so that any Airbnb guest will be able to create a vivid picture in their mind’s eye of what they can expect during their stay. Photos cannot in all instances completely describe the experience, but if you include a complete description your guests can decide for themselves if your property will meet their unique expectations and needs.
Writing a thorough description of your listing might take time, but it is all worth it as it shows to your guests that you are indeed a caring host who wants to offer the first-class service.
Reply To Inquiries Promptly
Airbnb guests expect a quick reply when they require assistance. If it takes you more than 24 hours to respond to an inquiry, it also can negatively affect your ranking in the search results of Airbnb. So, a swift response not only keeps your guests happy, but it is also great for a higher Airbnb SEO ranking.
Manage Airbnb Guest Expectations With Clear House Rules
By setting house rules, you can manage guest expectations, particularly with regards to the check-in process. Believe it or not, but many guests think they can arrive whenever suits them and then expect that you will be available to welcome them. Therefore, to avoid disappointment clearly state in your welcome email what time will be appropriate for them to check in. It is also a good idea to email the house rules to your guests before their arrival.
No one likes to get lost. So, do not make it your guests’ responsibility to search for directions to your listing. When you go the extra mile and share directions to your property, you could be saving your guests from having to travel an extra mile.
Include Tips For Making The Most Of Their Stay
It is probably the first time that the guests will be visiting your property. So, make their stay more comfortable by leaving a welcoming card with answers to frequently asked questions like where they can find the key amenities. It might seem of little value to you, but your guests will only be too grateful. Also, the safety of your Airbnb guests should be one of your major concerns. So, be sure to include a list of emergency contact details, emergency exit routes and where they can find fire extinguishers and alarms.
Make A List Of Must-see Attractions
To help your guests get to know your city better, give them a list of exciting activities that they can do in and around your city. For instance, you can recommend that they visit a specific museum, explore the local park or unwind at one of your favorite local restaurants. This is a great way to ensure that they will have a pleasant time while staying at your property. Or how about just leaving them one or two tourist guides? Not only will this thoughtful gesture make them feel more welcome, but it can be extremely helpful too.
Make Use Of Automatic Messages
You can make your experience much better too by ensuring that you make use of Airbnb automatic messages. With the help of templates provided by vacation rental software such as AirGMS, it is easy to set up. Besides, there are many other automation tools and apps to help you manage your Airbnb business. At the end of the (holi)day, when your guests enjoy a memorable stay, they will leave happy and their satisfaction will help you to increase your revenue. It is clearly a win-win for everyone!