JetBlue has come up with an innovative way to help their customers manage the credits they’ve earned through the airline. The JetBlue Travel Bank. If you’re a frequent flyer, this could be good news for you. The airline has taken this step to streamline the system to make it easier for their customers to access information related to their accounts with the company. If you’re new to the Travel Bank system, here is everything you need to know.
What is a Travel Bank account?
A travel bank account is an online account that stores credits earned for JetBlue customers. It is used in the place of credit shells and vouchers, creating a paperless system for tracking credits. The system is good for keeping track of your credits in one safe place.
Accessing your Travel Bank account
All customers issued a Travel Bank account receive an email that supplies login information. It is supplied in two separate email notifications. The first will contain the username along with the account number and the second, the password. A link associated with a TrueBlue account is only active for 24 hours, and it allows you too log into your TrueBlue account. If you don’t receive an email, call the JetBlue reservations center at 1-800-JETBLUE (538-2583).
Tracking and managing your JetBlue credits
Your Travel Bank Account lists all credits you have with the airline. It’s important to note that in most cases, your credits can be used for up to one year from the date that they are issued. The information about them is stored in your Travel Bank account and it keeps track of the expiration dates. They are managed in a way that helps you by automatically using the credits that are set to expire first, when you opt to use them as payment for a reservation that you make. If your credits are set to expire on a certain date, you have until that time to book a reservation so you don’t lose them. You don’t have to travel by the expiration date, but you do have to book a flight by 11:59 p.m. on the expiration date.
What if I cancel?
If you cancel a booking that you’ve used your credits for, they will be refunded to your account, but the original expiration date will be in force. Once the expiration date for the credits passes, they are no longer available to use. Booking does not extend the expiration date, so it’s not a good idea to cancel unless you still have time left on the original expiration date.
What can I use my Travel Bank funds for?
The credits in your Travel Bank account can be used to pay for air travel through JetBlue. For example, if you book a vacation package that includes air travel, hotel and other amenities, the credits in your account are only available to pay for the air travel part of the package.
How does a TrueBlue account work with the Travel Bank account?
If you have a TrueBlue account, and can’t access the credits any longer, your credits have likely been moved to a Travel Bank account where they will be managed. You will not lose your TrueBlue credits until the expiration date issued for them expire. All your transactions and balances are now listed in your Travel Bank account. You can use your TrueBlue account credentials to log into your Travel Bank account using your TrueBlue credentials. Once you’ve logged in, go to the recent activity tab and click on the link that says “View Credits.” This will give you information on all credits.
What if I don’t have an account?
If you haven’t received an email and are not sure if you have a Travel Bank account ,call the reservation desk to get your login information. If you have credit with JetBlue, you should already have an account set up in your name. In addition, if you travel with family members, they also receive credits in their names as well. It’s important to note that family credits cannot be combined. Each person has their own credits and must use them individually.
How to book using Travel Bank credits
For a new booking, you can use either online or telephone booking to use funds from your Travel Bank for reservations. You are allowed to use all credits or you can select a certain amount that you want to use. If you book by telephone, have your account number and login information ready because you’ll need it to complete the transaction.
Using a credit card with Travel Bank credits
If you use a credit card to pay for reservations, use your Travel Bank credit to pay in full or in part for your booking. The credit card will be used to pay for the remaining balance if one applies. If you need to change your reservations you can use Travel Bank credits to pay for any differences in the airfare or associated fees, but they cannot be used for change or cancel fees on TrueBlue point bookings, same day change fees, ancillary fees such as Even More Space, Even More Speed, unaccompanied minor fees, excess baggage fees, pet fees and so forth.