When a product turns out to be flawed in some fundamental manner, the natural response is for consumers to request a refund. However, it is important to remember that a request for a refund can be denied, meaning that interested individuals must be prepared to go further in order to get their money back. Unfortunately, there is no method that is guaranteed to get them their money, but there are nonetheless a number of options that they can use to maximize their chances of success.
What Are Some Tips for Getting Your Money Back When Your Refund Is Denied?
First and foremost, when a request for a refund is denied, consumers should contact the seller to ask the other side to change its mind. However, consumers should not call as soon as possible but instead make a couple of preparations that can have important consequences for their chances of success. First, they should check the seller's policies on refunds so that they understand the requirements needed for a successful refund, which should guide them in forming their argument when they make their case. Second, they should start documenting the state of their purchase, which should be useful for convincing the retailer to change its mind as well as other measures should that one fail.
Generally speaking, when someone is hoping to convince a retailer to change its mind about a request for a refund that has been denied, it is best to maintain a polite attitude throughout the process. After all, people tend to respond to hostility by becoming hostile, which tends to make it more difficult to get concessions out of them. However, consumers should be firm in their resolve to get their money back, while using methods that range from citing the retailer's own policies regarding refunds to making it clear that the retailer will be losing out on further sales from the consumer. While they are contacting the retailer about getting their money back, consumers need to be thorough in documenting their interactions, which will prove useful for substantiating their claims with some of the other methods that will be mentioned here.
Regardless, if the retailer still refuses to refund the purchase, it is time to move on to other measures. For example, if the purchase was completed using a credit card, the consumer should contact the credit card company about a chargeback. However, they should know that credit card companies tend to have strict policies about when a chargeback may or may not be used, with an excellent example being how they are often time-limited. As a result, consumers will want to take action sooner rather than later, particularly since requesting a chargeback can involve filling out a number of forms as well. Once again, they should make sure to document what they are doing so that they can substantiate their claims for future purposes. Be warned that there is no guarantee that a chargeback will prove successful because if the retailer is going so far to refuse a refund, chances are good that they are going to make an effort to prove that the transaction was legitimate so as to ensure that the chargeback fails.
Afterward, consumers can take the documents that they have compiled before speaking to a lawyer about their legal options if they are still determined to get their money back. However, before they actually go ahead with suing the seller, they should make sure to contact the seller one last time to tell them about their plans to sue. This is important because lawsuits can be both expensive and time-consuming, meaning that getting the refund by stating a willingness to sue is better than getting the refund by suing successfully. With that said, consumers should make sure that they actually have a reasonable chance of winning their lawsuit, which is one of the many reasons that consulting with a lawyer in the right field of law is so important at this point in the process.
Should everything else fail, consumers have one last option, which is selling the product that they have purchased to recoup as much of their expenditures as possible. This is not necessarily possible in all of the cases. Furthermore, if there is a reason that the consumer is dissatisfied with what they have bought, chances are good that is going to be reflected in the resale price. As a result, this is a last resort that should not be used until the consumer has exhausted their other options.
Written by Garrett Parker
Read more posts by Garrett Parker