Almost everyone has seen the commercials for Mint Mobile, the mobile phone company which has been in business and claiming to outdo all of the bigger, more expensive companies it competes with. It went into business in 2015 and since that time, many would argue that it has seriously come into its own. The funny thing is, a lot of people still don't know a great deal about the company, aside from what they see on television commercials. If you really want to know more about the company and what they're all about, all you have to do is keep reading. You might actually be quite surprised by what you find. Here are 20 things about the company that you may not have known before.
1. They have nationwide coverage
These days, it simply won't do to have a phone company that offers service without providing nationwide coverage. After all, practically every company provides it, so anyone that wants to compete is going to have to step up to the plate and do the same. Mint Mobile definitely manages to accomplish that. As a matter of fact, they do it with relative ease, largely by utilizing the towers that have been set up by another phone company, T-Mobile. This isn't an uncommon practice. In fact, it's a practice that is used by a lot of other cell phone companies, not just this one. It's also one that significantly reduces the cost you have to pay as a customer, because the company isn't spending tons of money to build their own towers.
2. Some of their plans cost less than $20 per month
If you really want to get technical about things, they actually offer plans that start at just $15 per month for their most basic service. If you've been with other cell phone companies lately, you know that it isn't at all uncommon to pay $70 a month for service and in most cases, it's more than $100 for a single line. Being able to get comprehensive cell phone service for $15 a month seems too good to be true. While this level of service won’t get you unlimited data and doesn't come with all of the creature comforts that you might be accustomed to with other companies, it's definitely enough to get the job done, provided you're not on your cell phone all the time.
3. They don’t have brick-and-mortar stores
One of the ways that they achieve such a low cost service is that they don't have brick-and-mortar stores so they don't have a ton of overhead. Think about it this way. They don't have to pay rent or utilities, nor do they have to pay for insurance on a building. It also means that they pay fewer people because they don't have to staff each individual store. They do have employees, but it cuts down on the overhead considerably when everybody is either working virtually or out of a central location as opposed to working out of dozens or maybe even hundreds of stores that end up dotted all around the country.
4. You can get 5G without paying extra
As a result, they pay those reduced costs forward to their customers. One of the benefits is that as a customer, you can get 5G without paying extra. A lot of cell phone companies will actually make you pay extra for this increased speed, so being able to get the fastest speed there is without paying a ton of extra money for it is a real bonus.
5. You can bring your current phone and still get their service
Maybe you are looking for a different cell phone company, but you love the phone that you currently have and you don't want to give it up. The good news is that you don't have to. If you love your phone, you can change your service over and keep your phone. All you have to do is have your phone and its information ready and before you know it, you can have your service switched in the amount of time it takes to brew a pot of coffee.
6. They let customers switch between data plans when they need to
You know how a lot of cell phone companies lock you into a very specific data plan for anywhere from 12 to 48 months? Many of them will tell you that you can buy a more expensive plan, but you're not allowed to go to a cheaper plan during whatever time frame your contract runs for unless you're prepared to pay some hefty penalties in order to do it. Mint Mobile doesn't make you do that. If you need to move to a cheaper plan, all you have to do is change your plan and then pay the new rate the next month. In short, you're not held down to expensive contracts that only serve the company while putting pressure on the customer.
7. Even their Unlimited plans are affordable
If you want unlimited service with the company, it's still affordable. In fact, there is unlimited service available for about $30 a month. Again, when you consider that most plans of this type are going to cost you more than $100 a month for a single line, $30 a month seems more than affordable. For a lot of consumers, it's less than one-third of what they were paying.
8. They give new customers a chance to try them out
One of the major benefits is that new customers get a chance to try the company out for three months without any obligations whatsoever. That's a huge benefit, especially when you consider the fact that most other companies don't give you any trial period at all. As a matter of fact, the competition usually can't wait to lock you into an expensive contract, meaning that you're stuck with them (and their service) for at least two years and you can't get out of it unless you want to practically pay off the entire cost of the contract in order to do it.
9. Potential customers can check their coverage online
If you want to know whether or not the particular area that you live in is covered by their service, all you have to do is go online and enter your ZIP code. You can find out whether or not there is coverage in the area and if so, how good that coverage really is. Obviously, it will be better in some areas than in others, but it's rather surprising that the coverage is actually quite impressive more often than not
10. You can buy a new phone through them, too
Maybe you love your phone and you're not particularly fond of the idea of getting rid of it in order to change service, but not everyone feels that way. In fact, you might be very much in the mood to get a new phone and if that's the case, you don't have to worry about being stuck with some second-rate phone just because you're getting discounted service. In fact, they offer the same iPhones and top-notch Android phones at Mint Mobile that you can get anywhere else.
11. You’ll get 6 months of free service when you do
Say you decide to purchase one of those phones. You'll get six months of free service when you do. That's nothing to sneeze at, not by a long shot. The truth of the matter is that most people would practically kill for six months of free service. Unfortunately, the overwhelming majority of them don't get that benefit when they purchase a new phone. The only thing most customers are sure to get is a lot of extra money going out the window. At least here, you can purchase a new phone and not have to worry about having the bill come due every month for at least half a year. That's a definite plus, no matter how you look at it.
12. They have all the latest phones for sale
This has already been touched on, but it's definitely worth mentioning again. Don't allow yourself to think for one minute that you're going to be stuck with one of those bargain phones that only works for a couple of months before it starts going completely crazy just because you are purchasing it through a discount mobile service company like Mint Mobile. Their phones are exactly the same ones that you can get through AT&T or anybody else. The difference is that you get some additional benefits when you buy the phone, such as the six months of free service. When you're talking about an iPhone that costs upwards of $900, that can make a lot of difference.
13. They have comprehensive customer service
They also have customer service that is far superior to the customer service provided by a lot of their competitors. For starters, you get to decide how you want to deal with any customer service issues that do crop up. Instead of being forced into just one or two methods of contacting customer service, you have a lot more options available to you and that can make a big difference when you do need help with something.
14. You don’t have to wait forever when you call
Another benefit is that you can actually call customer service and get the help you need without spending half the afternoon waiting in line to talk to someone. In fact, Mint Mobile has more or less redefined the idea of cutting down your waiting time to a science. You might be surprised to know that they have average wait times as short as one to two minutes.
15. They’ve won awards for their service
The company has won numerous awards for their service over the years. In fact, they have won awards by Consumer Best Buy and others for providing exemplary mobile phone service that is of the highest quality. When is the last time one of the major competitors that they're going up against has been able to truthfully say the same thing?
16. Customers can chat with them any time they need to
You can always call customer service, but not every person wants to do that. Some people would actually prefer to stay off the phone if it is at all possible. If that describes you, you don't have to worry. You can chat with their customer service representatives 24 hours a day, seven days a week.
17. When you call, you can speak to a human being
Talking to a human is something that most people would give their right arm for. There are few things more frustrating than calling customer service and getting the runaround through an endless array of automated recordings. You don’t have to worry about that here. In fact, you can talk to a live customer service representative anytime you need to.
18. They help you calculate your bill on their website
Are you curious about what you might have to pay every month if you switch? You can enter all of your information and get a realistic estimate in just a few seconds. That way, you go into things knowing what you should expect instead of getting a new account and then waiting with bated breath to see how much it’s all going to cost you.
19. You can sign up for their service in a matter of minutes
Nobody likes to spend all day sitting around to get a new cell phone. You can switch to a Mint Mobile plan in just minutes and then get on with your day. It’s as convenient as it is cost-effective.
20. They have quality that rivals much bigger companies
The quality of service offered by the company is just as good as that provided by anyone else. The only difference is that they don’t charge as much. That’s precisely why they have become so popular in the first place.
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Written by Allen Lee
Read more posts by Allen Lee